Refund policy
Refund & Return Policy
We offer a 14-day return policy. Customers have 14 days after delivery to request a return.
To be eligible for a return, items must be unused, in original condition, and returned in the original packaging. Proof of purchase is required.
To initiate a return, please contact us at:
Once your return request is approved, we will provide return instructions. Returns sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Original shipping fees are non-refundable.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
Non-Returnable Items
The following items are non-returnable:
- Custom or special-order products
- Used equipment
- Personal care or hygiene-related products
- Clearance or sale items
If you are unsure whether your item qualifies for a return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges. If you would like a different item, please submit a return request (if eligible) and place a new order separately.
Refunds
Once your return is received and inspected, we will notify you regarding approval status.
Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Questions
For any questions regarding returns or refunds, please contact: